Privacy Policy
What information we collect
When you use the enquiry form on our website, we collect the following personal information:
- Your name
- Your email address
- Your telephone number (optional)
- Your postcode
- Any message or details you choose to include
We do not collect any payment card details through this website. We do not use tracking cookies or analytics tools that identify you personally.
How we use your information
The information you submit through our enquiry form is used solely to respond to your request for a quote or booking. Specifically, we use it to:
- Contact you with a price for the service you have requested
- Confirm booking arrangements if you proceed
- Answer any follow-up questions related to your enquiry
We will not use your details to send unsolicited marketing messages. We will not pass your details to any third party for marketing purposes.
Cookies
This website uses a single session cookie to protect the contact form from automated abuse. This cookie contains a security token only and does not identify you personally. It is deleted when you close your browser. No advertising, tracking or analytics cookies are used.
Third-party services
Our website uses Google Fonts to load typography. When your browser loads these fonts, a connection is made to Google's servers (fonts.googleapis.com and fonts.gstatic.com). Google may log the request, including your IP address. This is a standard behaviour of web font loading. If you prefer not to have Google load fonts, you may disable third-party connections in your browser settings. For more information, see Google's privacy policy at google.com/policies/privacy.
Data retention
Enquiry emails we receive are retained in our email inbox. We review and delete old enquiries periodically. If you would like us to delete any specific correspondence containing your personal data, please contact us using the details below and we will do so promptly.
Your rights under GDPR
If you are based in the UK or European Economic Area, you have the following rights regarding your personal data:
- Right of access: you may request a copy of any personal data we hold about you.
- Right to rectification: you may ask us to correct any inaccurate information.
- Right to erasure: you may ask us to delete your personal data.
- Right to object: you may object to our processing of your personal data.
- Right to data portability: you may ask us to provide your data in a portable format.
To exercise any of these rights, please contact us by email or telephone using the details below. We will respond within 30 days.
Security
Our website uses HTTPS encryption for all data transferred between your browser and our server. Form submissions are protected by CSRF tokens and rate limiting to prevent automated abuse. We do not store form submissions in a database.
Contact for data requests
For any questions about this privacy policy or to make a data request:
- Email: quotes@cleaningservicesdarlington.uk
- Phone: 01325 234 049
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We recommend checking this page periodically if you have an ongoing concern about how your data is handled.